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Server Reset 2/15/17
During the server blip/reset/spike/ect that occurred on 2/15/17 at what seemed to be exactly 21:00:00 server time, I lost a few hundred completed actions of the building I was working on. I do not know if the materials were refunded back or not, but in the attached screenshot it shows 555 completed/successful actions but only 109/500 completed. This should be impossible as there would be no way to 'exceed' the allowable actions. Lorinthar also reported lost actions on what he was working on as well.
Customer support service by UserEcho
Indeed, I had the same problem - lost about 600 stone on an upgrade. The stone was not refunded when the progress disappeared.
My upgrade progress seems to have returned.
The server hiccoughed again just now, and I've lost some building progress too:
And again.
After refreshing, the upgrade completion is 552/1250, exactly 599-47.
So it seems like after the server hiccoughs, it's not that building progress gets reset, but that it starts counting towards a... different building, one that doesn't exist. And refreshing links it back up to the existing building. So it's really any progress made *after* we think progress was reset that actually gets lost.
Unfortunately it seems as if that is two separate bugs...
One issue is this one we are talking about where progress gets 'reset', which is the original one that we were seeing
There has been another issue that has been harder to track down but might be its own unique bug. This one is where progress gets 'derailed' onto a non-existent task and as such, building progress doesnt happen. Actions occur, materials are used and exp given, but actual progress on the building is missing.
I know they are fairly certain on one reason for server restarts, but working to hunt these other ones down. I have been trying to record when it happens but all day yesterday that I was actually available... nothing... because Murphy is a...
Bumped.... Happening again...